How do I return or exchange an item?

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Aoxia.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Aoxia.com do not accept C.O.D. deliveries.

Please note the following product return requirements:

Simply contact our support team at [email protected] if you have any questions regarding your return;

For any product valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance;

Merchandise must be returned within 7 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges;

Gift cards, jewelry, underwear and bodysuits merchandise may not be returned.

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