1. How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own Aoxia profile by clicking here to register.
2. I did not receive the activation email.
Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, add “[email protected]” and “[email protected]” to your white list (safe senders) and resend again. If you are still unable to receive the activation email, please click here to contact our Customer Service to resolve this issue.
3. I cannot login to my account.
Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by Aoxia system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please click here to contact our Customer Service and outline the problem.
4. I forgot my password
If you forgot your password, just click the “Forgot your password?” link on “sign in” Page and we will send you an automated email with information on how to reset your password.
5. How can I change my password?
Log in to your account. Locate the “Account details > Password change ” option on the left corner and click it to reset your password.
6. Can I change my email address into another one?
We will offer this function in the near future.
7. What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.